Refund policy

Disclaimer:   This transaction does not constitute any doctor-patient relationship between the Seller and the Purchaser.

Returns: 

We have a 14-day return policy for unopened, unused products only  Any products that have been used or opened will not be accepted for returns or exchanges.  

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our team at hello@renatafacemd.com. Further instructions for your specific items will be provided. You can always contact us for any return questions at hello@renatafacemd.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any opened or used products will not be eligible for return.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@renatafacemd.com.